(I-BusinessNews.Com, February 02, 2015 ) Pierson, MI -- ReadyProducts, the parent company of KitchenReady, has a lot to celebrate in recent months. The company has seen early success in sales of their popular KitchenClaws as well as receiving plenty of praise and accolades from customers. When asked to explain the company's success in the competitive kitchen accessories and bbq tools market, the company points out that the KitchenReady brand is focused on making sure the customer experience is second to none.
ReadyProducts says that their success and popularity rose out of one simple statement: Quality Products Backed by Outstanding Customer Service. "Everyone single customer is the most important customer we have" say Patrick Jacobs, the Director of Customer Service at ReadyProducts. "It doesn't matter if our customer received our products as a gift, purchased them at a discount during a promotion or paid full retail; everyone gets treated with the highest level of customer service. Period."
Jacobs says that their customer service starts at the early stages of the buying experience with how they present products in their listings. "For example, on Amazon, people that are interested in buying a premium set of meat forks will more than likely browse our sales page, when they do, they will see right away that KitchenClaws are a well made product. We show them high quality images that clearly define what the customer will be receiving along with the expectations and limitations of KitchenClaws. Do we win every customer? No. But those that do purchase our product get first rate service and they have provided us with great feedback about their buying experience. That's how we define our success."
Customer Service isn't just a term or a necessary part of business for ReadyProducts, it's the pillar of their business. "We call each and every customer to ensure that they receive their order in a timely fashion, that it's what they expected and that they are completely satisfied with their purchase" say Jacobs. "Our Customer Service Department is conscious of the fact that many times calls are screened, so there are plenty times when they need to leave a message. The policy is to place one follow-up call. If there's a chance to speak to the customer, great; if not, leave a message. The important thing is that each customer gets that personal attention."
"Sales are important for any company" continued Jacobs. "But success isn't defined by sales at ReadyProducts. Success is defined by the satisfaction of our customers. If our customers are happy then we are successful as a brand and a company"
KitchenReady, a ReadyProducts brand, prides itself on maintaining quality products and first-rate customer service. Kitchen Claws are for both the professional chef and the home cook enthusiast. KitchenReady focuses on the products and services that improve the experience in and around the kitchen accessories and bbq grill tools .
We are pleased to offer you this exciting, new, and entirely free professional resource. Visit our Free Industry resource center today to browse our selection of 600+ complimentary Industry magazines, white papers, webinars, podcasts, and more. Get popular titles including: